Robert has good phone presence, a good pace in speaking & gives a new client room to sound out what we’re needing from him – after many lukewarm interactions with lawyers over the years- at great expense- I AM impressed! The subject we need to address with him makes me SO frustrated & angry, but am now able to focus and get to the nuts & bolts. Robert is also one of the few who has the discipline and takes the time to reflect back in writing WHAT he understands is wanted by this client. Now it feels like I can calm the heck down and have the ” ping & pong” of an actual conversation & be HEARD, not on edge & frustrated! Thanks!